Privacy policy

Effective January 23, 2026

At Serae, your privacy matters. We are committed to protecting your personal information and being transparent about how it’s used.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.seraehealth.com (the “Site”).

Information We Collect
When you visit the Site, we may collect certain information, including Personal Information You Provide

When you place an order, create an account, subscribe, or contact us, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely by third-party providers)
  • Order history
  • Any information you choose to share with us via email or forms

We do not collect or store full credit card numbers.

Automatically Collected Information
When you browse the Site, we may automatically receive:

  • Device information
  • Browser type
  • IP address
  • Cookies and usage data

This information helps us understand how our site is used and improve your experience.

How We Use Your Information
We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase, returns, or support requests
  • Send order updates and transactional emails
  • Improve our products, services, and website
  • Comply with legal and regulatory obligations

We do not sell your personal information.

Email & Marketing Communications
With your consent, we may send you emails about:

  • Your order
  • Product updates
  • Educational content
  • Brand news

You can unsubscribe at any time by clicking the link at the bottom of our emails.

Sharing Your Information
We share your information only with trusted third parties necessary to operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Email service providers

These partners are required to protect your information and use it only to provide services to us.

Cookies
We use cookies to help our site function properly and to understand how visitors interact with the Site. You can manage or disable cookies through your browser settings.

Data Retention
We retain your personal information only as long as necessary to fulfill orders, provide services, and meet legal requirements.

Your Rights
Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion
  • Opt out of certain data uses

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

European residents may have rights under GDPR, including the right to access, correct, or erase personal data.

To exercise these rights, contact us at support@seraehealth.com.

Security
We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page.

Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Serae
Email: support@seraehealth.com
Mailing address:
14320 Ventura Blvd #2005
Sherman Oaks, CA 91423