Terms of service

Last Updated: January 2026

OVERVIEW
Welcome to Serae! The terms “we,” “us,” and “our” refer to Serae, LLC (“Serae”). Serae operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Serae is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service (“Terms”) together with any policies referenced herein describe your rights and responsibilities when you use our Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy and Refund Policy. If you do not agree, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given us consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including making a purchase, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer or assign your account to another person.

SECTION 2 - OUR PRODUCTS
We strive to accurately represent our products and services. However, colors and product appearance may vary based on your device settings.
We do not warrant that the appearance, quality, or performance of any product purchased by you will meet your expectations or match imagery in our online store.

All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities sold to any person, region, or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Serae reserves the right to accept or decline any order at its discretion. Your order is not accepted until payment is processed and confirmed.

Please review your order carefully before submitting, as we may not be able to accommodate cancellations once an order is accepted. In the event we must change or cancel an order, we will attempt to notify you using the contact details provided.

Your purchases are subject to our Refund Policy.

You represent and warrant that purchases are for personal or household use and not for resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
Posted prices do not include taxes, shipping, or import charges unless stated otherwise.

The price charged will be the one in effect at the time of your order and will appear in your confirmation email.

You agree to provide current, complete, and accurate purchase and payment information.
You represent that:

  1. the credit card or payment information you provide is valid and authorized;

  2. charges will be honored by your payment provider; and

  3. you will pay all charges, including applicable taxes and shipping.


SECTION 5 - SHIPPING AND DELIVERY
All delivery times are estimates and not guarantees. We are not liable for carrier delays, customs processing, or events beyond our control. Once a product is transferred to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
All content, design, text, graphics, images, trademarks, and other materials on the Services are owned by Serae, LLC or its licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, distribute, modify, or exploit any content without our prior written consent.

“Serae,” the Serae logo, product names, and slogans are trademarks of Serae, LLC. Shopify’s name and marks are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may access tools or features offered by third parties. These are provided “as is” without warranties, and we have no liability for your use of them. Use of such tools is entirely at your own risk and subject to the third party’s own terms.

SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of any third-party site and assume no liability for any harm or damages arising from your use of them. Please review their terms and privacy policies before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Serae is powered by Shopify, which enables us to provide the Services to you. However, your purchases are made directly with Serae.

You acknowledge that Shopify is not responsible for any sales, injuries, or damages related to your transactions with Serae. You expressly release Shopify and its affiliates from all related claims or liabilities.

SECTION 10 - PRIVACY POLICY
Your personal information is collected and processed in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to such collection and processing, including international data transfers necessary to fulfill your order.

SECTION 11 - FEEDBACK
If you provide us with feedback, ideas, or reviews (“Feedback”), you grant Serae, LLC a perpetual, worldwide, royalty-free license to use and display that Feedback for any lawful purpose.

You represent that your Feedback does not violate any rights or contain harmful or unlawful content. We may remove Feedback that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors or inaccuracies. We reserve the right to correct any errors, update information, or cancel orders if information is inaccurate at any time without notice (including after submission).

SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You may not, directly or indirectly:

  • violate any law or regulation;

  • infringe our intellectual property or that of others;

  • harass, defame, or harm others;

  • upload viruses or malicious code;

  • collect personal data without consent;

  • engage in spamming, scraping, or fraudulent conduct.

We reserve the right to suspend or terminate your access if you violate these Terms.


SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services at any time without notice. You remain liable for all amounts due up to the termination date.

Sections relating to intellectual property, feedback, limitations of liability, and other continuing provisions will survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
Except as expressly stated by Serae, LLC, the Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that use of the Services will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow certain disclaimers, so these may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Serae, LLC and its officers, employees, contractors, affiliates, and licensors shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, or use, arising out of your use of the Services or products, even if advised of the possibility of such damages.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Serae, LLC, Shopify, and their affiliates, officers, employees, and contractors from any claims, damages, or expenses arising from your use of the Services or breach of these Terms.

SECTION 18 - SEVERABILITY
If any provision of these Terms is held unlawful or unenforceable, that provision will be modified to the minimum extent necessary or deemed severed. The remainder shall remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any right does not waive that right. These Terms and related policies constitute the entire agreement between you and Serae, LLC regarding the Services.

SECTION 20 - ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent. We may assign or delegate these Terms at our discretion.

SECTION 21 - GOVERNING LAW
These Terms shall be governed by and construed under the laws of the State of California, U.S.A., without regard to its conflicts of law principles.

You consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

SECTION 22 - HEADINGS
Headings are provided for convenience only and do not limit or affect the meaning of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting a revised version on our website. We will notify you of material changes as required by law. Your continued use of the Services following such notice constitutes your acceptance of the revised Terms.

SECTION 24 - CONTACT INFORMATION
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Questions about these Terms should be sent to:
Serae, LLC
support@seraehealth.com
Sherman Oaks, California, USA
(XXX) XXX-XXXX —Carly to consider Google Voice Business Number?? 
Business Registration (EIN): [Insert EIN if desired]